For enterprises, chatbots such ChatGPT have the potential to automate mundane tasks or enhance complex communications, such as creating email sales campaigns, fixing computer code, or improving customer support.
Research firm Gartner predicts that by 2025, the market for AI software will reach almost $134.8 billion, and market growth is expected to accelerate from 14.4% in 2021 to 31.1% in 2025 — far outpacing overall growth in the software market.
A large part of that market will be chatbot technology, which uses artificial intelligence (AI) and natural language processing to respond to user queries. The human-like answers are in the form of prose; more sophisticated programs allow for follow-up questions and responses, and they can be modified for specific business purposes.
To read this article in full, please click here