We are not your normal ‘run-of-the-mill’ technology company. In fact, we are much better described as food lovers who write and support software for a living. We do this with the best interests of our customers at the heart of everything we do. Our team are a hard-working, genuine bunch who do their level best to treat customers and each other with respect and patience as we go about our day. If you are successful in your application then you will become a key part of a fantastic team. Ever-keen to realise the potential in individuals, you will be afforded a wealth of opportunities for personal and professional development whilst working as part of one of the UK and Ireland’s ‘stand-out’ technology businesses. Epos Bureau was started in 1997 and are genuinely privileged to serve hundreds of the UK and Ireland’s top independent food retailers. Our flagship product, Eureka, is now the leading Stock Control & Retail Management software package in our chosen sector. We endeavour to hire people who have the right qualifications and attitude to teamwork; we have high standards. Individually, we support each other and give those around us as much encouragement as we can to bring out their best. In 2012 we were awarded a Royal Warrant from HM The Queen in recognition of the high quality of the products and services we provide. As a Support Engineer, you’d need to learn and understand the Company’s products and services and be the customers’ main point of contact within the Company. You’d be only servicing Epos Bureau brand of the business, providing remote telephone support to high end farm shops and food halls around the UK. This is a fast-paced role which requires strong multi-tasking skills and the ability to work quickly and accurately to tight deadlines. Only applicants who can demonstrate previous experience in a similarly fast-paced role should apply. This position is will be based in our Welbeck Office and you’re required to work between those shifts 09:30 – 18:00 or 08:30 – 17:00. Requirements Essential Skills & Experience: • A minimum of 3 years’ experience in a support role or similar • Experience of Microsoft SQL Server (Ability to write advanced SQL queries, scripts & reports using: Select statements, Filters, Joins, Group By, Aggregate functions (e.g. SUM, MIN, MAX), Ordering results, inserting, updating & deleting data) • Working knowledge of computer hardware, networking and Microsoft Windows operating systems • The ability to communicate effectively and professionally verbally and in writing via email and internal documentation • Confident in a training environment – i.e. receiving training from colleagues and delivering instruction to groups of customers either remotely or on-site • Willingness to cover an occasional weekend ‘day’ (Sat or Sun) support in line with requirements • Possess organisational and multi-tasking skills • Reliable and have a strong work ethic. Desirable Experience: • Previous experience in Retail would be highly desirable but not essential Personal Attributes : • Commitment to the high quality profile of The EPOS Bureau • A reliable and professional attitude to work and customer care • Have strong organisational skills and the ability to thrive as part of a busy team • Be self-motivated, proactive and be able to use your own initiative, whilst also working as part of a larger group • Have an eye for detail • A flexible attitude to work We are an equal opportunities employer and we welcome applications from all suitably qualified candidates .
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