Role: Programme Manager Employment: 12-month fixed term contract Business Department: Pearson UK Higher Education Our Organisation We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small. At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve. Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall in the Top 100 Employers LGBTQ employers in the UK. We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards. We are featured on The Forbes list of Best D&I Employers and are a Working Mums Top Employer and Age Positive employer. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). We are proud to offer an exceptional and supportive environment to develop your professional career. Your career opportunity Programme Manager leading on co-ordination of UK & European contribution to global project Remote based 37.5 hours full-time, 12-month contract Reporting to Head of HE Marketing, UK & Europe This is an incredibly exciting time to join Pearson Higher Education as we undertake a range of transformation projects focused on improving our customer’s experiences of selecting academic materials for courses and accessing teaching and learning support tools. We’re seeking an exemplary Programme Manager who will get immersed in global projects that will make a significant impact to our customers and our business. Working across a range of core and critical business functions, this role will get the best from specialists to ensure the full potential for the projects are realised within timeframe and to budget. A truly international collaboration, this role will bring teams together and co-ordinate workstreams and deliverables across our UK & European HE business, working in conjunction with wider global teams to effect innovation and change over the next twelve months. Your leadership will be required to: Liaise closely with business & technology stakeholders across Pearson to deliver projects based on the needs and goals of the business, breaking down high level requirements into deliverables Support the business, technology and marketing teams in the production of optimised CX that delights customers and meets business revenue and cost goals. Ensure best practices are followed to ensure a commercially focused approach is adopted to help drive maximum engagement from Pearson customers with a view to increasing lead generation,?revenue,?advocacy and loyalty. Collaborate on the formulation and delivery of effective web journeys suitable to both B2B and B2C customers. This role will interface with a wide range of teams in a range of locations, and requires a highly energetic individual with: Leadership skills developed within a matrix structure A passion for delivering the highest standards of customer experience Strong influencing skills, able to enthuse and motivate people at all levels Ability to operate effectively in an organisation with both local, national and international dimensions A highly consultative approach, with the sensitivity to deal with multiple agendas and complex groupings of stakeholders Able to engage with the values and vision of the organisation Excellent project management skills and a track record of delivery The ability to set and follow processes and procedures with a high level of attention to detail but flex these processes and procedures when the market or situation changes. Honed organisation skills and a driven self-starter approach In addition, essential technical experience in: Proven expertise in site migrations Understanding of eCommerce platforms and integrations Working knowledge of content management and product management systems Desirable technical experience: Working knowledge of cloud platforms Understanding of digital platforms and tools designed to enhance CX Your Reward & Benefits We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to: A competitive salary A starting holiday of 25 days plus UK public holidays Generous pension scheme where we match and double what you contribute. Maternity, paternity, and family care leave as well as flexible work policies. Stock/share purchase options. Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family, and personal life. Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts. If we sound like a good match
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