Are you seeking an organisation who is passionate about first class customer service, offers opportunities for career progression and fantastic support and cares about their people and wellbeing? Rullion is working with a leading organisation in the northwest, that provide just that, they are known for innovating smart and flexible solutions that keeps the energy flowing with reliable, affordable and sustainable power services. The work you do will not only help power everyday lives of people in millions of homes and businesses but also contribute to a greener tomorrow. Our client loves building customer centric teams that are passionate about the customer journey, career driven and tenacious. They are committed to representing the local communities they serve whilst promoting inclusivity at work. Their aim is to always encourage, support and develop their people to ensure everyone reaches their full potential. Due to exceptional demand, our client is going through a high phase of growth in 2022 and this is fantastic opportunity for a talented Customer Care Coordinators (Projects) to join a high performing team and be part of transforming how energy is delivered. The work you do will be vital in delivering an exceptional service that will support the region in achieving its Net Zero targets. Role Purpose: Deliver a First Class seamless Customer Experience. Providing expert advice and guidance throughout the journey, being that one point of contact for the customer wherever possible owing the end to end experience. You will work closely with our delivery partners to ensure that the project is completed in line with our customers desired power on date and take ownership from acceptance through to delivery. Accountabilities: * Be proactive in delivering a first class service to all customers ensuring that they receive an excellent experience throughout the connections journey * Promote a seamless customer journey to maximise CSAT performance, accountable to be the one point of contact. * Build and maintain excellent working relationships with all Customer stakeholders including, customers, wider business, external companies/ contractors in order to deliver our customer 10 out of 10 journeys. * Influence the key customer stakeholders to work collaboratively to ensure that we deliver for the customer and keep them happy. Key Skills: * Have proven experience delivering excellent customer service * Demonstrate in depth understanding of all elements of Customers 10/10 journey * Be proficient in use of SAP, SAP Portal & MS Office specifically Outlook and Excel * Have exceptional communications skills both written and verbal * Experience in challenging for continuous improvement * Influencing skills We try to respond to all applicants, but sometimes this is not possible due to high volumes of applications; if you have not heard from us within 14 days, regrettably it means you have been unsuccessful on this occasion. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specializes in providing a wide range of talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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Reed.co.uk - job search results
