Position Title: Learner Retention Analyst Department: Pearson Online Learning Services UK, EU & India Reports To: Head of Reporting and Analytics, POLS International At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us always to be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small. The Team This is an outstanding opportunity to be part of an innovative online learning service that Pearson runs supporting students all over the world. Working in partnership with universities across the UK, France and India the division provides online learning services including marketing, student recruitment, course content development, training and ongoing student support and retention. The team are currently going through a period of unprecedented growth due to a surge in demand for online learning and the recent launch of www.uklearns.com, a marketplace for a broad selection of high quality, career-focused online learning offerings. The Role POLS International is looking for a driven data-oriented professional with exceptional Business Partnering skills for the role of Learner Retention & Reporting Analyst. This role is responsible for working predominantly with the Student Success team to gain deep quantitative and qualitative insight into our learners from the point of conversion onwards, making POLS more knowledgeable, agile and pro-active regarding our programmes and learners. This role will set up projects and processes to identify and understand elements of student progression, with a strong focus on producing insight to drive retention and optimal student experience, increasing the value of partnering with Pearson. This role is intrinsically linked to the POLS’ value of Excellence and will seek to increase the standard of our current operations and influence change towards a more data-driven business. Key requirements of the role: Lead on the design, development and deployment of data tools and visualisations to assist functional areas supporting student progression and retention, playing a coaching role to these teams to help them make better decisions through data Take a quantitative approach towards student progression and retention rates, identifying patterns, trends, underlying reasons and potential improvements or solutions Drive revenue generation through maximizing opportunities for continuous study Engage with partners to maximise data sharing and optimization, including the development of analytics based on learners’ access to VLE platforms Develop and establish processes for early recognition of progression issues when programmes go live Work closely with Course Design and Development to extract and accumulate knowledge on learner-oriented best practices and ensure new programmes are set up to the highest standards of design for retention Liaise with Market Research and Operations teams to establish and consult on optimal programme structure and learner journeys Set up processes to track alumni outcomes, translating to partners the impact of the partnership with Pearson Champion data skills, acting as an ambassador for data driven approaches and marginal data skills improvement across the Student Success and Student Operations teams Establish a roadmap and a future vision for the field of Learner Analytics within POLS Continuously produce insight on distance learners across the UK and International partnerships, positioning Pearson as the expert OPM provider for both current and prospective partners Establish relevant benchmarks and KPIs for success in student progression across different products and markets Key Attributes Strong analytical skills – ability to manipulate data and conduct analysis to provide meaningful, actionable insights Exceptional business partnering skills. Able to work with and present to all levels of seniority Advanced tableau visualisation skills Advanced Excel/Modelling skills required Inquisitive nature; pro-active approach to thinking through and solving problems Focus on quality and smart ways of working Strong communication skills: the ability to convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Job: TECHNOLOGY Organization: Virtual Learning Schedule: FULL_TIME Req ID: 3839
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