Who are we? Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. What you will be doing This is an exciting opportunity to join a team at the heart of our Operations Control Centre, where you will develop the necessary skills to understand and mitigate all risks related to the Clean Water System. It is the responsibility of the Customer Risk Analyst to build and draft strategies that resolve operational problems within the Clean Water System. The role requires uncompromising attention to detail and an enduring commitment to our regulatory Health and Safety, Water Quality, Customer Supply & Leakage targets. The candidate will ensure that all planned activities on the hydraulic system are carried out in a safe and responsible way. This is achieved by devising smart risk assessments which use data to drive best operating practices during repair, maintenance, and capital projects. The team are also a key stakeholder in the delivery of continuously improving levels of service to our customers. Parallel to the network risk assessment, the challenge of the Customer Risk Analyst is to propose ways of working that minimise water supply interruptions. This could involve the controlled operation of assets within the network itself, or the deployment of technologies to keep customers in supply. This is a 12 months fixed contract. There is an opportunity to work from home. Interrogate data from corporate information systems to assess and develop solutions to complex problems Timely completion of system risk assessments for all planned leakage and network maintenance works Develop plans that minimise customer supply interruptions, supporting regulatory targets and reductions in customer complaints Support inflight planned and reactive network activities Gatekeep information and distribute it to relevant stakeholders in an accurate manner Provide specialist technical support to the wider business in relation to Clean Water System risks Ensure Water Quality compliance is always adhered to Follow and comply with company Health & Safety procedures, auditing practices and record keeping Perform root-cause analysis and propose strategies to prevent future failures/ non-compliance Mentor and develop the team and other Thames Water colleagues Deliver ad-hoc reports and information requests accurately and to required timescales Support the System Optimisation team in facilitating engineering and customer-led projects Ensure all network operations follow current Asset Management procedures Support improvements of defined business processes and lead innovative new ways of working We are looking for you to Hold relevant experience in the water industry or is educated in a suitable S TEM discipline, or equivalent Have working knowledge of hydraulic modelling, SCADA telemetry systems, GIS mapping systems, SAP & other corporate IT systems such as Microsoft Office 365 is preferred, but not mandatory Have problem solving & negotiating skills Work well under pressure Have good communication and leadership skills, due to the level of engagement with different stakeholders throughout the business Full driving licence and own transport are desirable , though not compulsory What’s in it for you: This role and its responsibilities are critically important to the company at a time where the water industry faces unprecedented challenges from a Customer Service and Leakage perspective. Consequently, it is a fundamental part of Operations at Thames Water. Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme. Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women. You can find out more in our working for us section of our website.
Source ⇲
Reed.co.uk - job search results
