For the majority of office-based workers, working outside the office has been the new normal for close to two and a half years. Hybrid work, however, has created a growing disconnect between employees and leaders, according to new research from Microsoft’s latest Work Trend Index Pulse Report, published in conjunction with the latest product upgrades to its employee experience platform, Viva.

The report, “Hybrid Work Is Just Work. Are We Doing It Wrong?,” is based on data from 20,000 people in 11 countries, in addition to trillions of Microsoft 365 productivity signals and findings from  LinkedIn and Glint People Science.

Organizations have reached a critical turning point in the evolution of hybrid work, with Microsoft’s findings clearly demonstrating that a new approach is needed from companies, said Sunita Khatri, a senior director of product marketing at Microsoft.

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