Google’s AI call center agents all take the morning offSimon Sharwoodon September 20, 2022 at 03:15 The Register

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Replace unreliable people with tireless cloudy software, they said …

Your correspondent once met the manager of a contact center dedicated to processing parking and speeding fines. This chap’s “customers” were understandably nearly always unhappy, and the folks who answered the phones therefore copped more than their fair share of surliness and abuse.…

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